Legal

Privacy Policy

Understanding how we protect your privacy and personal data

Last updated: January 2025

A. Introduction

At Vision Zero Connect ("VZC", "we", or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including our website, software, and applications.

By accessing or using our services, you signify your acceptance of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

B. Contact Details

Post

Hexgreave Hall, Upper Hexgreave, United Kingdom, Farnsfield, Nottinghamshire, NG22 8LS, GB

Telephone

01156783330

C. Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details (Job Title, Company, Telephone Number, email address)

Addresses

Purchase or account history

Payment details (including PayPal, card or bank information for transfers and direct debits)

Account information

Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details

Purchase history

Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

Names and contact details (Job Title, Company, Telephone Number, email address)

Location data

IP addresses

Website and app user journey information

Records of consent, where appropriate

D. Lawful Bases

To provide services and goods

Performance of a Contract or entering into a contract

For the operation of customer accounts and guarantees

Performance of a Contract or entering into a contract

For service updates or marketing purposes

Performance of a Contract or entering into a contract

E. Where We Get Personal Information From

Direct contact (telephone, email), electronic forms via website.

F. How Long We Keep Information

We will keep your information for up to 3 years after your contract ceases unless otherwise agreed.

G. Who We Share Information With

Data processors

IDT Limited - IT Support

Zoogle Technologies PVT. Ltd. - This data processor does the following activities for us: Web design and Software Development

Others we share personal information with

Professional consultants

H. Sharing Information Outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

I. Your Data Protection Rights

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent -- When we use consent as our lawful basis you have the right to withdraw your consent.

You don't usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

J. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint